Liberty Military Housing is a residential property management company serving the unique needs of America's military families. The company has earned a reputation during its two decades as the industry leader of military housing. Liberty Military Housing has committed its wealth of knowledge to improving and servicing military communities across the nation.
FAQs
Top 10 Questions
General Questions
What exactly is Privatized or Public Private Venture housing?
Privatized housing is also referred to as Public Private Venture (PPV) housing. It is owned by a private partner and governed by a business agreement in which the Department of Defense has limited rights and responsibilities. The private entity is responsible for managing the construction, renovation, maintenance and day-to-day maintenance and services of the community. PPV housing may be located on or off government property and may be former military housing.
Why has the DoD decided to privatize housing?
The Department of Defense has mandated that all Military Housing eventually will be privatized. The reason behind this mandate is that private partners are able to more efficiently build, renovate, and manage housing, and at less expense than the government. The private partners are also incentivized to provide quality products, management, and services. The success of these partnerships is tied to the number of service members who choose to live in installation housing. Therefore, the private partner has incentives to keep the homes and surrounding grounds well-maintained and the residents pleased.
How do you set the rent amounts?
Rents are based on the Basic Allowance for Housing (BAH). Currently, your BAH covers both your rent and utilities at all Liberty Military Housing communities. Each year a review is conducted by the DoD for the housing markets near each installation. Once determined by the Department of Defense, the BAH is adjusted according to market conditions, and reflects the average cost of housing based on ZIP code. It is then adjusted on an annual basis as market conditions change. For more information on BAH, visit https://www.defensetravel.dod.mil/.
Will I need to start paying for utilities?
Your BAH covers your rent, gas, water, and average electricity usage.
Does Liberty Military Housing require a security deposit?
No. Liberty Military Housing does not require a security deposit for your home. However, if you are approved for a pet, we may require a deposit for your animal. A one-month rent refundable pet fee may be required before moving into your home if you choose not to pay by allotment.
Does Liberty Military Housing require a credit check?
No. Liberty Military Housing does not require a credit check to qualify for housing.
Maintenance Questions
Who should we call for maintenance?
For standard maintenance issues, please use the Resident Portal found under the Residents tab on this site or use the Liberty Resident App. The app makes it easy to request maintenance on your home and track the progress. To learn more about the Resident Portal or the Liberty Resident App, click here.
If you have an emergency in your home, please contact Liberty At Your Service 24/7 at 1-888-578-4141.
If a maintenance request isn't satisfactory, who can we talk to discuss our concerns?
Step 1: Notify your District Office or Liberty At your Service by calling 1-888-578-4141.
Step 2: If the issue isn’t resolved, contact the General Management Office/ Regional Property Manager.
Step 3: If the issue is still unresolved, you should reach out to the Government Family Housing Office.
Liberty Military Housing is committed to enriching the lives of military families through providing quality homes and vibrant communities. Your feedback is an important piece in helping us accomplish this goal, and we want to ensure we provide you with options to address your needs, suggestions and the process to escalate it, should that be necessary.
If you are currently experiencing an issue or have a concern, please fill out this form so we can have a member of our team reach out to you directly.
Miscellaneous Questions
How far in advance can I apply for military housing?
In most cases, you may apply for housing as soon as you receive orders through the advanced application process. Some services require that you be detached from the installation you are vacating before applications are accepted. Completed applications may be dropped off in person at the Base Housing Office. Please check with the Housing Office for information on how to access the waiting list, and be aware that incomplete application packets will not be accepted, and will delay placement on the wait list.
What are the average wait times for housing?
Wait times are only estimates and may change at any time. You may discuss wait times with a Housing Representative by contacting the Liberty Military Housing Office in your area.
Community Services Questions
How can I attend a Liberty Military Housing activity?
It’s easy! Just check out your newsletter or our events website lmhresidentevents.com for information on upcoming activities, and then simply follow the instructions for signing up.
Who is eligible to attend Liberty activities?
All attendees must be Liberty Military Housing residents listed on the sponsor’s Page 2. Extended family members, temporary visitors, and non-resident friends are not able to attend events. Think of your community as a private club where only active members are able to attend activities and events.
Public Private Venture (PPV) Housing Questions
Universal Lease
LMH has worked with the DoD, our Military Department Partners, and our other MHPI partners to facilitate the implementation of the Universal Lease, which provides access to common forms and policies for our residents while adhering to federal, state, and local laws.
Seven Year Maintenance
LMH has committed to providing every prospective military family access to seven years of maintenance history to a home before they sign a lease. Current residents are entitled to that same history for their home upon request. The seven year maintenance history provides unprecedented transparency to service members when deciding where to live as they transfer to a new duty station.
Dispute Resolution
Dispute resolution was implemented throughout LMH on June 1, 2021. LMH is committed to following the DoD Dispute Resolution process and works diligently and collaboratively to resolve all disputes informally to the satisfaction of our residents. All LMH property management employees are trained in this process. When a resident contacts LMH and states they would like to initiate the formal dispute resolution process, we immediately connect them to the Government Housing Office to begin the process.
Resident Energy Conservation Program (RECP)
LMH is committed to energy conservation and awaits guidance from the Services on how the RECP program will be restarted so that we can evaluate the benefits to both our residents and our environment. In an effort to support our residents, we have communicated that reimplementation of RECP will not be considered until 2023. We would encourage Congress to address the utilities provided by the DoD/Military Departments as the costs of DoD infrastructure upgrades and maintenance are being unfairly borne by our military families
Employee Stock Ownership Plan (ESOP)
What is an ESOP?
An Employee Stock Ownership Plan (ESOP) enables employees to own part or all of a company they work for. Employees accumulate shares in retirement accounts over time, and then they cash in those shares when they retire or leave. Owning stock does not cost an employee any money. Click here to learn more about Liberty Military Housing careers.
What is the purpose of an ESOP?
The purpose of an Employee Stock Ownership Plan (ESOP) is to ensure our employees have a vested interest in our company and its long-term success. An ESOP is a qualified benefit plan in which a business owner has sold some or all of their company’s shares to an ESOP trust. The trust owns the shares on behalf of the employees. As the business grows, so too does the value of shares.
Why did Liberty Military Housing become an employee-owned company?
Becoming employee-owned through an ESOP helps preserve our mission while providing an opportunity for our employees to share in our future success. We are excited about our future as an employee-owned company.
How does ESOP benefit employees?
Employees benefit from ESOPs in three main ways - by gaining retirement benefits, developing a strong sense of loyalty and job security, and being more engaged and committed to the mission and success of Liberty Military Housing.
How does the ESOP change the resident experience?
There will be no change to our resident experience. Residents will still receive the high level of service they come to expect when living in an Liberty Military Housing community.
Over the last few years, LMH has focused on ways we can continue to improve the service we provide our residents. We know that over a third of our military-affiliated employees are passionate about working for us because of who we serve, military families. We hope that by providing a vested interest in our work, our employees will feel even more empowered to provide the best service in the industry.
What can we expect in the coming months during the transition?
Over the coming months, expect to see new signage throughout our communities and new Liberty Military Housing uniforms as Liberty Military Housing transitions to its new name.
What steps do I need to take because of this change?
There is no action needed by our residents, government partners, or vendors. Although our name may be changing, we want to assure you that there will be a minimal impact on you. The quality service and kind attention that sets Liberty Military Housing apart from others and that you have come to expect from our Team Members will remain the same.
Why is Liberty Military Housing changing its name?
Liberty Military Housing is now a new company and new legal entity informing the ESOP. As part of becoming an ESOP, Liberty Military Housing is required to operate under a new business name, Liberty Military Housing.
Why did Liberty Military Housing choose the new name Liberty Military Housing?
Liberty Military Housing is proud to serve those who serve. We chose a new name that represents what our residents defend.
As a vendor, are there any changes to the compliance requirements for doing business with Liberty Military Housing?
We do not anticipate any disruption in our vendor compliance tracking system, RMIS. While Liberty Military Housing will migrate to its own RMIS platform, that platform will operate in the same way as the Lincoln Property Company RMIS platform with which our vendors are already familiar. Renewal dates for vendors will simply migrate to the new platform. There will be no changes in renewal dates for vendors or additional fees.
There are no additional requirements that vendors must comply with prior to the name change.
As a vendor, are there any requirements that vendors must comply with prior to the name change?
There are no additional requirements that vendors must comply with prior to the name change.
Will I get different annual reporting for vendors from Liberty Military Housing now that it is an ESOP?
Liberty Military Housing will continue to provide 1099 reporting for our vendors as we always have.